Refund policy
Return and Refund Policy
Effective Date: October 18, 2024
Thank you for shopping with us. We hope you are happy with your purchase, but if you are not fully satisfied, our return policy allows you to return items within 30 days of receipt. Please review our policy below for further details.
Return Policy
You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must meet the following criteria:
- The item is in the same condition that you received it.
- It is unworn, unused, and includes all original tags.
- It is in the original packaging.
- You have the receipt or proof of purchase.
To initiate a return, please contact us at raviakali94656@gmail.com. You will need to send the item back to the following address:
NA, 595, C/O RAM SINGH S/O HARCHARAN SINGH, VILLAGE SINGO, TEHSIL TALWANDI SABO, BATHINDA, PUNJAB, 151302
Once your return is accepted, we will send you a return shipping label and detailed instructions on how to send your package back. Returns must be authorized before being shipped—items sent without prior return approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately at raviakali94656@gmail.com so we can resolve the issue promptly.
Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods (food, flowers, or plants)
- Custom or personalized items
- Personal care items (beauty products)
- Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards cannot be returned.
Please contact us if you have questions or concerns regarding your specific order.
Exchanges
If you wish to exchange an item, the fastest way to receive your desired product is to return the original item and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling Off Period
If you are located within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. To qualify for a return, the item must:
- Be in the same condition as when received
- Be unused or unworn
- Include original tags and packaging
- Be accompanied by proof of purchase
Refunds
Once we receive and inspect your returned item, we will notify you if the refund has been approved. If approved, your refund will be processed to the original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at raviakali94656@gmail.com.
Contact Information
For any return inquiries or questions, please reach out to us at raviakali94656@gmail.com. We will be happy to assist you.
Business Information
Legal Name: Ravinder Singh
Trade Name: Online Kitab Ghar
Business Constitution: Proprietorship
Principal Place of Business:
NA, 595, C/O Ram Singh S/O Harcharan Singh, Village Singo, Tehsil Talwandi Sabo, Bathinda, Punjab, 151302
GST Registration Number: 03MPXPS4141E1ZF
Certificate Issued by: Baljit Singh, Superintendent, Bhatinda - Ward No.9
Date of GST Certificate Issue: 23/07/2021
We appreciate your understanding and cooperation.