Shipping policy
**Shipping Policy**
**Effective Date**: October 18, 2024
At **ONLINE KITAB GHAR**, we strive to provide the best shopping experience by ensuring your books arrive safely and on time. Below is our shipping policy to help you understand how we handle the shipping and delivery of your orders.
---
### **1. Shipping Locations**
We currently ship to locations across India. Unfortunately, we do not offer international shipping at this time. If you're located outside India and would like to inquire about international shipping, please contact our customer support at **raviakali94656@gmail.com** for further assistance.
---
### **2. Order Processing Time**
- **Processing Time**: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Please note that processing time may vary depending on product availability or special promotions.
- **Shipping Time**: Once your order is processed, it will be shipped according to the selected shipping method.
---
### **3. Shipping Methods and Delivery Times**
We offer the following shipping methods:
- **Standard Shipping**: Delivery time typically ranges from 5-7 business days depending on your location.
- **Express Shipping**: Delivery time typically ranges from 2-4 business days for major cities. For remote areas, delivery might take longer.
**Note**: Delivery times are estimates and can vary depending on factors such as carrier delays, weather, and other unforeseen circumstances.
---
### **4. Shipping Fees**
Shipping charges are calculated based on the weight of your order and the delivery address. Shipping costs will be calculated and displayed at checkout before you complete your order.
- **Free Shipping**: We offer free standard shipping on orders over ₹1000 within India.
- **Express Shipping**: Express shipping fees will be applied based on the weight and destination of the order.
---
### **5. Tracking Your Order**
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track your order status by clicking on the link provided in the email.
If you have any questions about the status of your order, you can contact our customer support at **raviakali94656@gmail.com**.
---
### **6. Order Issues and Delivery Problems**
- **Wrong Address**: Please ensure your shipping address is correct before submitting your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- **Damaged or Lost Items**: In the event that your order is damaged or lost during shipping, please contact us within 5 business days of receiving your package. We will work with the carrier to resolve the issue as quickly as possible.
- **Delayed Orders**: Occasionally, orders may be delayed due to factors beyond our control (e.g., weather, carrier issues). If you experience a delay, please reach out to us, and we will do our best to assist you.
---
### **7. Packaging**
We take great care in packaging your books to ensure they arrive in excellent condition. We use eco-friendly packaging materials whenever possible.
---
### **8. Returns and Exchanges**
For information on returns and exchanges, please refer to our **[Refund & Return Policy](#)**.
---
### **9. Contact Us**
If you have any questions about our shipping policy, need assistance, or would like to inquire about your order, please don't hesitate to contact us at:
- **Email**: **raviakali94656@gmail.com**
- **Phone**: +917009261058
---
Thank you for shopping with **ONLINE KITAB GHAR**! We appreciate your support and look forward to providing you with great books delivered right to your door.